sales@longfellowsltd.co.uk

+44 01253 76 76 44 01253 69 34 03
Longfellows Office Supplies: 295 Whitegate Drive, Blackpool FY3 9JS
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Customer Service

.......helping you to manage and develop your business more effectively

Free Delivery
As the leading local Office supplies, furniture & equipment company in the FY & PR postcode areas we offer a superior delivery service usually within 24 hours. Should any products not be available within that time period we will inform you of estimated delivery dates when you place your order. Estimated delivery timescales are indicated on our website.

If you need any items urgently please contact our customer services team, who will advise on the possibility of a same day delivery and the costs depending on stock.

NB: There are longer lead times on certain items within our Office product ranges. These are usually uncommon items or products produced especially for you. We will advise you if this is the case at the time of ordering.

All deliveries are made within office hours between 9.00am and 5.00pm. Sadly we cannot specify an exact time. Our delivery drivers will need to obtain a signature for all orders and goods should be checked at time of delivery with any damages, incorrect items and/or shortages noted and reported to our customer services team within 48 hours of receipt.

NB: We cannot leave any Office products in outside places of business or domestic premises. Domestic orders may be left with neighbours if they are willing to sign for them. Most deliveries are attempted twice before either leaving a card to notify you if they have been left with a neighbour or if they are available to collect from Longfellows.

NB: Please inform us if your delivery address is not at ground level. We cannot deliver to PO Box addresses

 

Free collection of Returns
Our focus on superior customer services means we try to ensure that you are always happy with the Office supplies, furniture and equipment you purchase from Longfellows.

Faulty Products
All goods are guaranteed from the date of purchase, for a period of 12 months (unless otherwise stated) for manufacturing and/or material defects.  Should any of our Office products prove faulty, please contact our customer services team with the details and/or specific problems.

NB: Office furniture & equipment are also covered by warranties from the manufacturers directly and we may re-direct you to their more technical expertise when occasions demand. Statutory rights are never compromised between Buyer and Seller.

Non Faulty Products
If you choose to cancel an order or have ordered incorrectly then we kindly ask you to notify our customer services team within 10 days, starting on the day the products were delivered to you. We will arrange collection and a full credit providing the following is adhered to:

All goods to be returned should be in original packaging un- opened and undamaged. Sadly we are unable to accept goods that are personalised or perishable, video, audio or software products or any other products that we have reasonably identified as non returnable.

Any returns Faulty or Non Faulty must be notified and arranged through our customer services team. Relevant paperwork and “return authorisation” numbers must be issued before collection. Credits can only be given once goods have been inspected. We reserve the right to levy a small re-stocking fee for damaged packaging or issue a partial credit for damaged goods

 


Office Furniture – Free Consultation

A good working office environment with the best use of interior space can stimulate productivity and encourage good working practises. The role of a successful workspace is essential to staff motivation.

Longfellows have been working together with businesses, schools and homes for over 40 years, helping to establish better workplace solutions. All consultations with our expert and professional Advisors are free and you are under no obligation to purchase. Our Advisors are trained and experienced in helping you to create stylish, comfortable and practical office environments. All quality standards, health & safety requirements, and ergonomics are complied with


Free 2D & 3D CAD Design

From your initial consultation, our design team utilizes the latest 2D & 3D CAD software technology to design your office space from both a space planning and interior design viewpoint. It can incorporate lighting and colour schemes to give a very accurate visualisation of your finished space


Free Installation

Each installation is project managed by our expert and professional staff. Our highly trained & skilled teams of installation personnel ensure that your workspace is installed with the minimum of disruption, with maximum organisation & efficiency. and with courtesy and customer service always in mind.  The area(s) will be cleaned and tidied with all packaging removed. Each installation is then inspected and once customers are satisfied, then and only then, will, the project manager, ask for written approval to be signed, leaving the workspace ready for immediate occupation.

All FIRA (Furniture Industry Research Association) test certification will be presented on all office furniture and work stations etc. FIRA is acknowledged as the UK centre of excellence for furniture research, testing, safety, information and innovation. Many of the test methods now form the basis of furniture standards worldwide

All Longfellows Office Furniture is fully examined before despatch and carries a Five Year Guarantee
From Consultation and Design to Installation- for Businesses, Schools, Call Centres and/or Receptions contact us today:
Tel: 01253 767 644 or e-mail: info@longfellowsltd.co.uk


Free ‘Test a seat before purchase’ scheme

We pay full attention to Ergonomics and health & safety issues on all furniture including seating. Please ask about our Free ‘Test a seat before purchase’ scheme to try before you buy


Maintenance Contracts

TBC


Ordering

For the convenience of our customers there are a number of ways of ordering:
1. Direct around the clock, through the Longfellows website via ‘Shop Online’
2. Direct by telephoning on 01253 767 644 or by fax on 01253 69 34 03 during office hours
3. Direct through the Retail shop, where you can benefit from the expert knowledge of our staff and view furniture etc in our showroom, again during office hours
4. Business customers can arrange appointments at their work premises, for our Sales Advisors to discuss your requirements and order items through them
5. Business customers can request a free copy of the Longfellows Office Supplies catalogue

Please click here to open our dynamic PDF Application Form

FAQ’s
TO FOLLOW


If we can be of any help or you require any further information, please call our customers services team on Tel: 01253 767 644 or e-mail: info@longfellowsltd.co.uk

 

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